Shipping policy

1. General Provisions

We are committed to ensuring the safe, secure, and timely delivery of every order. We partner with reputable logistics providers to ensure the reliability and integrity of our shipping services.

2. Order Processing

  • Processing Time: Orders placed during business hours are typically processed within 24–48 hours.

  • Confirmation: Once your order has been dispatched, you will receive a notification (via SMS/E-mail/Messenger) containing the Tracking Number (AWN/Waybill) to monitor the status of your shipment.

3. Shipping Timelines and Costs

  • Delivery Timeframe: We strive to deliver all orders within 5 business days from the moment the order is handed over to the courier.

  • Shipping Fees: Delivery costs are calculated based on the carrier's rates and depend on the weight, dimensions, and destination of the parcel. [Optional: Insert your free shipping threshold, e.g., "Orders over [Amount] qualify for free shipping."]

4. Customer Obligations Upon Receipt

We strongly advise customers to follow this procedure upon receiving their order:

  1. Visual Inspection: Inspect the outer packaging for any signs of tampering or damage.

  2. Contents Verification: Open the package at the courier’s facility in the presence of a staff member.

  3. Damage Reporting: If you detect physical damage, missing items, or defects, you have the right to refuse the shipment. In such cases, you must immediately file a Damage Report (claim) with the courier and notify our customer support team.

Important Note: By signing the delivery receipt, you acknowledge that the shipment has been inspected, the packaging is intact, and you have no claims regarding the appearance or completeness of the order. Once signed, the responsibility for the goods passes to the recipient.

5. Force Majeure

We shall not be held liable for delivery delays caused by circumstances beyond our reasonable control (e.g., natural disasters, war, road blockades, or systemic logistics failures). However, we commit to making every reasonable effort to notify you of such delays and to expedite the process as soon as conditions allow.

6. Incorrect Shipping Information

The customer is solely responsible for providing accurate delivery details (Full Name, Phone Number, Branch/Address). If a shipment is returned to us due to incorrect information provided by the customer, the costs associated with re-shipping will be the responsibility of the customer.